Summary

Summary

2003-2004 Assessment of Southern University and A & M College Strategic Plan 2003-08

FOUNDATION FOR THE STRATEGIC PLAN

There are three major components which service as the foundation supporting the strategic plan. Without the clear definition and systemic commitment to this foundation, a strategic plan would fail to serve its purpose. That purpose is to provide the organizational path required for greater heights of accomplishment. These components are: Mission, Vision and Values. All three are necessary and work in unison as the conceptual “building blocks” of the strategic plan.

PURPOSE OF ANNUAL ASSESSMENT OF THE STRATEGIC PLAN

In order to ensure continuous quality improvement and institutional effectiveness, the University strategic plan must be assessed on an annual basis. There are two purposes which necessitate the implementation and documentation of the University’s institutional effectiveness, SACS (Southern Association of Schools and Colleges) criteria and the required organizational improvement to maintain viability. The period reviewed in this document is 2003-2004. It should be noted that the actual plan was not approved by the Chancellor until May 2003 and the SUS Board of Supervisors until fall, 2003. The core of the Southern University and A & M College Strategic Plan: 2003-2008 was generated during the planning retreat that occurred February 14-15, 2003 and the final revision of the document was completed in May, 2003. Therefore, less than a year remained for possible implementation of various initiatives. Despite the brevity of the timeframe, important gains were achieved in many of the key strategic areas. This can be attributed to the commitment of the University community that holistically developed this blueprint for the future of the University.

During the fall of 2003, a significant structural change took place with the creation of the Division of Enrollment Management. This change reflects the need for coordinated policy and activity in all aspects of student recruitment, enrollment, and retention to fulfill the University’s mission in the current competitive and challenging environment. Many responsibilities previously housed in other divisions now reside in this single division.

A summary of the progress achieved during this period is found on the following pages. A more detailed account of the progress to date for the goals, objectives, and related action plans can be found after the summary. It must be noted that this is a five year plan and some of the actions are scheduled to begin several years in the future. The information is organized according to the major themes guiding the efforts of the University.

Student Matriculation and Retention
Resource Maintenance and Development
Efficiency, Effectiveness, and Accountability
Educational Programs
Research and Public Service

The assessment information within this document is presented in two forms. The first is a summary, by major theme, which reports progress toward the completion of specific objectives on a percentile basis, and the second is the detailed reporting of action items in addition to their related objectives.

Summary

A. Student Matriculation and Retention

Goal A-1. Southern University will develop and implement programs to achieve optimum enrollment numbers and diverse student demographics reflective of the changing role of the institution.
Percent of Related Action Plans Completed 2003-2004

Objective A1.1 . Increase the enrollment of “Other” race undergraduate students and graduate students a minimum of 2% and 5% respectively.

20%

Objective A-1.2. Develop scholarship policies and programs that are designed to enhance student body quality and diversity.

66%

Objective A-1.3. Work closely with two-year institutions to design and establish programs to attract students transferring from these institutions to Southern University.

0%

Goal A-2. Southern University will increase student retention and graduation by continuing to provide effective and efficient educational support services that will assist students with the accomplishment of their necessary educational and career goals.

Objective A-2.1. Increase student retention by a minimum of 1.5% each year.
20%
*

Objective A-2.2. Increase graduation rate by 5% through the provision of a comprehensive array of programs and services.

0%

Goal A-3. Southern University is committed to maintaining and enhancing student services to meet the needs required for the full development of the student.

Objective A-3.1. Provide residence halls that offer a clean and safe living and learning environment with appropriate services and facilities to support student academic and personal development

33%

Objective A-3.2. Continue to increase the flexibility of menus and dietary options consistent with the most current trends, including cafeteria services upon availability.

10%

Objective A-3.3 . Construct new facilities for Intramural Sports.
0%

Objective A-3.4. The Counseling Center will enhance and expand its services in the areas of: personal concerns, accomplishment of academic and career goals, drug and alcohol awareness, and services for students with disabilities.

50%

* Note: Some objectives that show a 20% rate of completion are five year activities. The percentage of achievement is therefore complete for this reporting period.

B. Resource Maintenance and Development

Goal B-1. Southern University will provide a comprehensive human resources program.

Percent of Related Action Plans Completed 2003-2004

Objective B-1.1. Improve retention of highly qualified employees at the rate of 10% by 2008.	50%
Objective B-1.2. Integrate information technology into a comprehensive human resources system	25%

Goal B-2. Southern University will strive to increase revenues from state appropriations, auxiliary enterprises, grants and contracts, tuition and fees, and other external fund-raising activities.

Objective B-2.1. Increase student enrollment 10% by 2008.

20%

Objective B- 2.2. Maintain tuition and fees for students at or near the average for Louisiana public institutions.	100%

Objective B-2.3. Increase revenues from auxiliary enterprises, fund raising and grants, and contracts 10% by 2008.
	20%

Goal B-3. Southern University will provide for the orderly development, maintenance, and effective utilization of its physical facilities.

Objective B-3.1. Update the existing facilities plans.

20%

* Note: Some objectives that show a 20% rate of completion are five year activities. The percentage of achievement is therefore complete for this reporting period.

C. Efficiency, Effectiveness, and Accountability

Goal C-1. Southern University will place strong emphasis on providing and utilizing leading-edge technology and services for instruction, research and administrative functions to enhance the effectiveness of all forms of learning and communications, as well as the effectiveness of management.
Percent of Related Action Plans Completed 2003-2004

Objective C-1.1. Enhance access and utilization of library and information resources including the use of computer technology and online services, and seek cooperative arrangements with other libraries, institutions and agencies.

10%

Objective C-1.2. Enhance University IT Strategic Plan.
50%

Goal C-2. Southern University will improve the efficiency and effectiveness of its administrative functions.

Objective C- 2.1. Review and redesign administrative policies based on best practices.
0%

Objective C- 2.2. Establish effective internal communication between administrative offices and their customers.
50%

Goal C-3. Southern University will strengthen its image and relationships among University stakeholders

Objective C- 3.1. Develop an effective Marketing Plan promoting the University (current and prospective students, prospective employees, businesses and community at large).
33%

Objective C-3.2. Enhance the quality of administrative staff.

20%

D. Educational Programs

Goal D-1. Southern University will offer degree programs of high quality.					Percent of Related Action Plans Completed 2003-2004
Objective D-1.1. Establish and implement an effective evaluation system for academic programs					25%

Objective D-1.2. Achieve specialized accreditation for 100% of eligible programs.					87%


Goal D-2. Southern University will create an environment that encourages student engagement in the learning process.
Objective D-2.1. Provide opportunities for students to participate in “ best practices” in their respective disciplines.					25%

Objective D-2.2. Enhance the interactive student advisement/mentoring process.

20%


Goal D-3. Southern University will maintain a highly competent faculty.

Objective D-3.1. Increase faculty with terminal degrees from 67% in 2002 to 75% in 2008.

Objective D-3.2. Maintain a faculty of sufficient size that would eliminate teaching overloads.

40%

Objective D-3.3. Establish and implement an effective faculty development program.

10%

Objective D-3.4. Update and publish the faculty handbook.

80%

E. Research and Public Service Goal E-1. Southern University at Baton Rouge will continue to improve and enhance faculty and student scholarship, research, and other creative pursuits.

Percent of Related Action Plans Completed 2003-2004

Objective E-1.1. Build an effective infrastructure that will increase faculty and student scholarship, research, and creative pursuits toward achieving Carnegie Doctoral Level II – Research Intensive Status: 2003-2004.		20%

Objective E-1.2. Increase the number of scholarly publications (books, articles, reviews), artistic creations (music, fine arts, and theatre), and scholarly presentations annually for the next five years.
		20%

Objective E-1.3. Increase the number of individual project proposals by 10%, the number of institutional project proposals by 5%, and the number and dollar amount of sponsored project awards by 10% over the next five years. The Southern University 2001-2002 data would serve as a baseline for this assessment.

25%

Objective E-1.4. Establish university-wide policy and procedures for professional research staff.		25%

Goal E-2. Southern University at Baton Rouge will develop an environment conducive to the development of intellectual property, technology transfer, and economic development.

Objective E-2.1. Build an infrastructure that stimulates the development of intellectual property		25%

Objective E-2.2. Facilitate the transfer of technology stemming from research conducted at Southern University to the private sector, thereby supporting the Louisiana Vision 2020 Strategic Plan and its appropriate benchmarks for economic development in the state of Louisiana.		33%

Goal E-3. Public Service - Southern University at Baton Rouge will continue to provide a leadership role in public service activities in business, civic, cultural, and other communities.

Objective E-3.1. Build an effective infrastructure to support public service activities.		20%

Objective E-3.2. Expand public service activities by increasing the number of formal and informal partnerships by 5% over the next five years. Baseline data are 2001-02.		0%

Report of Objective and Action Item Completion

Assessment of Strategic Objectives and Action Plans

A. Student Matriculation and Retention

Goal A-1. Southern University will develop and implement programs to achieve optimum enrollment numbers and diverse student demographics reflective of the changing role of the institution.

Objective A-1.1. Increase the enrollment of “Other” race undergraduate students and graduate students a minimum of 2% and 5% respectively.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Engage 100% of colleges and schools in marketing and recruitment activities and assign enrollment goals.
Admissions and Academic Affairs 2003-08 The Office of Admissions and Recruitment engaged the University colleges and schools in Family Day, Freshmen Fair and various activities during the academic year. The summer of 2003 the faculty of the University College participated in recruitment efforts to bring students to the University. The Associate Vice Chancellor of Enrollment management sponsored the Teacher Cadet Day for high School students to recruit teacher education majors for the College of Education. All departments in the College of Arts and Humanities (A&H) are involved in marketing and recruitment, with designated committees and chairs. No targets assigned by Admissions or Academic Affairs. Army ROTC is actively engaged in recruiting as evidence by awarding 6 four year scholarships. Scholarship recipients included one “Other” race undergraduate.
Architecture (SUSA) has established a ‘Student Recruitment & High Schools Partnership’ Committee and enrollment goals have been established: 2003-04=106; 2004-05=124; 2005-06=139; 2006-07=170; 2007-08=210. All departments in the College of Sciences have recruitment brochures, which are provided to prospective students visiting the campus and prospective students at recruitment sites in other cities. However, enrollment goals for each department need to be established. Computer Science: Has developed new G/UG brochures and set up a special recruitment committee. Chemistry: Has a standing recruitment committee. Mathematics: Distributed recruitment brochures to new freshmen at fall 2003 orientation.
Psychology: Each spring the department holds a daylong career day to which high school students and employers of persons in psychology and psychology-related areas are invited. Rehabilitation and Disability Studies: Undergraduate Program in Rehabilitation Services distributes brochures to recruit other race students. The Graduate Program in Rehabilitation Counseling sends recruitment communications to the Coordinators/Directors of 120 rehabilitation training programs (undergraduate and graduate), the Vice Chancellor of Academic Affairs at 156 colleges and universities in Region VI states (AR-18, LA-30, OK-24, NM-8, and TX-80), the Chairpersons of Psychology, Liberal Arts, Social Work, and Special Education of colleges and universities in Region VI states (AR-72, LA-120, OK-96, NM-32, and TX-320), the Project Directors of 67 Sections 121 American Indian Vocational Rehabilitation Services Projects, and the Regional Managers of Louisiana Rehabilitation Services (8). Advertisements are published in the Advocate, Reveille, and Southern Digest, and the Peterson’s Guide to Graduate Programs in the Humanities, Arts, and Social Sciences. The department’s web site is another important source of getting the word out. Sociology: During the past year (2003), the Sociology Department participated in two recruitment activities, one sponsored by the SU Graduate School and the other Sponsored by the Sociology Club. A total of 20 undergraduate students indicated that Sociology is their intended major. The number of graduate students (MA) increased by six during the same period.
Social Work: Sent information to 100% of the students who expressed an interest in SW as a major; used web site; Department has formal Recruitment Committee comprised of students and faculty; used social work career brochures published by NASW.
Agriculture is also actively engaged in recruitment and marketing activities.
Navy ROTC does not assign enrollment goals, however, we are extremely active in regional and nation-wide recruiting, particularly at High Schools, and whenever possible, invite colleges to provide information or handouts that can be distributed at speaking event.

Conduct and develop a public relations campaign to improve the University image and attract community support.
Chancellor’s Office 2003-08 The Chancellor has always made the improvement of the University’s image and attraction of community support a top priority. His initiatives include, but are not limited to: Monthly Media Breakfasts, weekly SU Up Close cable television shows, his high accessibility for media interviews, six a customer service training workshops and ten telephone customer service workshops in April, SUBR collaboration in the WIN Project (to beautify and economically improve the Scenic Hwy. area.). In addition, the Director of Public Relations is currently engaging in activities to expand and strengthen the University’s relationship with the media. Efforts to address this action item will continue in order to involve the greater community.

Utilize alumni and retirees in the recruitment effort. Engage 60 percent of alumni chapters and assign recruitment goals.
Academic Affairs, Institutional Advancement/Alumni Relations 2003-08 NROTC enlists support through speaking at annual National Alumni Conference. We have not targeted specific Chapters. However, whenever we are involved in out-of-town speaking events, we attempt to contact and work with the local Chapter to facilitate spreading the word about Naval Scholarship opportunities. All departments in A&H work with their alumni and with various chapters, as well as the SU Alumni Federation. Army ROTC actively engaged Active Duty alumni to recruit Soldiers on active duty to attend Southern University. SUSA has no alumni chapters. The CAFCS solicited a selective group of alumni and friends to assist in recruiting HS seniors. Its recruitment goal is ten new students for each of the seven program areas. Computer Science: Maintains a comprehensive list of alumni contacts for recruitment. Uses its Annual Leroy Roquemore Symposium (with alumni in attendance) as a recruitment tool. Mathematics: Invited department alumni to a campus-wide career day in fall 2003 and asked them to assist in recruitment efforts in their local areas to enable the math department to increase its majors by 100% by 2008.
Rehabilitation and Disability Studies: Southern University Student Rehabilitation Association (SUSRA) is organizing an alumni chapter to recruit students. Sociology: Initial discussion has begun with selected graduates of the Sociology Department to aid in recruitment. A formal structure will be developed in 2004-2005.

Enhance recruitment and support services designed specifically to attract and retain full-time graduate students.
Graduate School 2003-08 Targeted speaking to all-student assemblies in high schools; stream-lined follow-up procedures for persons contacted (or who expressed interest regarding NROTC). History and Mass Communications are represented on the Graduate Council and have worked with Graduate School recruitment and support efforts. Rehabilitation and Disability Studies: Rehabilitation Services Administration Scholarships (21) and graduate assistantships (12 quarter time) were provided to eligible graduate students during the 2003-2004 academic year. “Other race” enrollment in the graduate school has declined during the three academic years preceding the 2003-04 academic year. One explanation for this decline is the loss of funds available for assistantships designated for “other race” students. Fall 2003 enrollment data supplied by the Office of PAIR indicate a total enrolment of 92 “other race” students with 19 of those students enrolled as full time students. Total enrollment of “other race” students represents 7% of graduate student enrollment. This figure includes students enrolled in the teacher certification program. Certification students take undergraduate courses in order to qualify for teacher certification by the Louisiana Department of Education. The number of “other race” students enrolled in degree seeking programs is 53 for the Fall 2003 semester. This figure represents 5% of the total number of students enrolled in degree seeking programs. The Graduate School has transferred responsibility for teacher certification students to the College of Education effective Spring 2004. Thus, our baseline for increasing “other race” enrollment by 5% by 2008 is 53 students or 5% of the total enrollment.

Provide current and complete financial aid information to high school counselors, prospective students and parents.
Academic Affairs, Financial Aid 2003-08 Financial Aid - Completed – Brochure has been developed and disseminated through Admissions and Recruitment..The University College Counseling Department, Upward Bound and Educational Talent Search provided financial aid information to school counselors, prospective students and parents. Information is provided on an as requested basis, or whenever NROTC is involved in high school groups visiting the University. The College of Arts and Humanities depends almost entirely on university-wide financial aid vehicles and has no separate financial aid information publication. Recruiters pass out the standard materials from the Office of Financial Aid. AROTC provided input to Financial Aid SUSA provides this information informally. Biology: Distributed departmental scholarship and awards information to area high Schools. Computer Science: Has developed new web page with link to the financial aid office. Mathematics: The Department Chair is still making several visits to local high schools with brochures and information about financial aid to prospective students. Sociology: About 12 parents and students requesting financial information from the Department of Sociology were referred to SU Financial Aid office.

Objective A-1.2. Develop scholarship policies and programs that are designed to enhance student body quality and diversity.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Enhance the role of the scholarship coordinator by conducting targeted recruitment to identify students who meet the University’s scholarship criteria.
Financial Aid 2003-08 This Action Item is currently being reviewed for revision. A recruitment plan has not been created

Provide current, complete and accurate financial aid information to students through office visits, technology and the worldwide web.
Technology Network Services, Financial Aid 2003-08 Completed – New Website to be implemented May 1, 2004.

Improve assistance and information regarding scholarships and financial aid to high schools, counselors, students and parents using the internet.
Technology Network Services, Financial Aid 2003-08 Completed – Information included in new Website scheduled to go live May 1, 2004

Objective A-1.3. Work closely with two-year institutions to design and establish programs to attract students transferring from these institutions to Southern University.

Action Plan:

Task
Responsibility
Timeline Status: 2003-2004

Continue to update the guide to transfer credits from community and technical colleges.
Financial Aid, Academic Affairs 2003-08 This Action Item is currently being reviewed for revision. The Associate Vice Chancellor for Enrollment Management and University College worked on a committee to align programs at Baton Rouge Community College with the Four-Year universities. This Action Item is currently being reviewed for revision.

Identify existing degree programs and explore the possible creation of others that accommodate student transfer. Make academic advisement available as a vehicle for transfer students.
Financial Aid 2003-08 Financial Aid This Action Item is currently being reviewed for revision.

Goal A-2. Southern University will increase student retention and graduation by continuing to provide effective and efficient educational support services that assist students with the accomplishment of their necessary educational career goals.

Objective A- 2.1. Southern University will increase student retention by a minimum of 1.5% each year.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Collect and analyze retention rate data and systematically monitor student expectations and satisfaction through surveys.
Office of Planning, Assessment and Institutional Research (PAIR) 2003-08 PAIR aggregated and analyzed ACT data, for a four-year period, concern- ing student satisfaction. The findings will be posted, by academic depart-
\ment, on the internal website, in spring 2004, for utilization by the
respective departments. In addition, student retention rates have been regularly computed for the entire student body and reported to the Division of Enrollment
Management. In addition a database has been created for on-going comprehensive analysis of retention efforts by the Center for Student Success.

Improve and revise the freshman orientation and seminar with emphasis on meeting the needs of first-year students.
University College, Center for Student Success (CSS) 2003-08 The CSS piloted a new comprehensive orientation program,Jaguar Preview in June 2003. In order to make the experience holistic and more rewarding for students, this program promotes establishment of interpersonal relation-
ships and strong bonds to the University. Jaguar Preview involved particip-
ation from major campus units including student affairs, academic affairs,
and the athletic department. One hundred and one new students participated in the pilot
orientation program and rated it highly. The Seminar Series on Academic
Success, implemented in Fall 2003, assist freshman students with their
transition. Students receive valuable information on pertinent topics and
have opportunities to ask questions. Each topic is offered two to three
times throughout the academic semester. Seminars focus on issues like:
time management, stress management, study strategies, reading comprehension, how to choose a career, working with faculty, and getting involved outside the
classroom. The University College has revised the syllabi for Freshman
Seminars 110 and 111, Reading and TAP Student Support to meet the
needs of first-year freshman students and enhance learning outcomes.
Also, the University College has implemented a new course, UCOL-205
Critical Thinking and Analytical Reasoning, designed to build students’
skills in learning to learn and building learning power and capacities. The
University College moved the CSS to Stewart Hall to increase space for
Tutoring and classes with readmittedstudents who were suspended for
academic reasons.

Objective A- 2.2. Increase graduation rate by 5% through the provision of a comprehensive array of programs and Services.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Develop a comprehensive academic advisement program.
University College 2003-08 The University College has developed a comprehensive academic advisement program which consists of (1) an early registration program for incoming freshman students, (2) an early advisement program for returning students, (3) an on-the-road advisement program, and (4) an advisement program for students with special needs, athletes, band students, etc.

Goal A-3. Southern University is committed to maintaining and enhancing student services to meet the total needs required for the full development of the student.

Objective A-3.1. Provide residence hall that offer a clean and safe living and learning environment with appropriate services and facilities to support student academic and personal development.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Complete the construction of a new female residence hall that will replace Magnolia Triangle and four existing male dorms (Satterwhite Hall, Ollie Butler Moore Hall, Octavia and Baranco Hall). Also, renovate the married student housing to accommodate the projected influx of graduate students in graduate programs.
Finance Administration, Facilities Planning 2003-08 Dorm Project #3 (one building) is a state project connected to the desegregation agreement and construction is scheduled for bidding May 11, 2004. Completion is anticipated in 2005 . One more building is scheduled for construction but the date has not been determined. Existing married student housing is scheduled to be demolished to make way for the new road construction that is part of the updated Master Plan. Also, the Palisades will be ready to accommodate married students effective fall, 2004.

Ensure the safety of residential student s by improving supervision, discipline policies and facilitating the related training of campus police, maintenance personnel, law enforcement and campus safety officers.
Office of Student Affairs, Finance and Administration 2003-08 Provided additional Police/Security coverage through contractual services. Increased staffing with Para Professional and Professional personnel on evening shifts. Each residential hall must conduct monthly safety meetings with students to discuss related issues. The University Police Department has developed and implemented a “Standard Operating Procedures Manual”, which addresses discipline policies. In addition, the following items have been done to assist in addressing safety issues: 1) CPR training for all police officers, 2) purchased first aid kits for all police patrol vehicles, 3) initiated the use of private security officers in the residence halls, 4) held self-defense training classes, 5) engaged consultant to develop departmental policies and procedures, including improving security in residence halls, 6) utilizing drug-detecting dogs to combat the presence of illegal drugs on campus and 7) purchased new 15-passenger van for use as campus shuttle for students between the hours of 5:00pm and 1:00am.

Designate dormitory space to promote study and create an interest group designed to develop leadership skills and reinforce academic priorities.
Office of Residential Life and Housing 2003-08 The installation of a Computer Lab in Alice Boley Hall resulted in 10 computers with internet accessibility. A study room in Jones Hall is now available for private or group sessions. Programs and activities were implemented to enhance leadership skills and academic support. In addition the Freshman Survival Program was developed.

Objective A-3.2. Continue to increase the flexibility of menus and dietary options consistent with the most current trends, including cafeteria services upon availability.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Update the existing system, which provides meal access to the residential diners and addresses the declining balance function for residents: commuters, faculty and staff.
Office of Food Service 2003-08 Currently in process, system will be updated 2004-2005 academic year.

With the assistance of the University, identify adequate tables and chairs to replace existing furniture that is out-dated and in need of repair in all areas
Office of Food Service 2003-08 Replacement of the existing furniture is scheduled for completion in fall 2005.

Target the commuter students for declining balances and provide a satellite site to be located in the proximity of the major location for class instruction. In order to expand this service in the future, areas should be secured to collect these funds during the normal registration period.
Office of Food Service 2003-08 Currently a space has been identified and targeted for the fall 2005 opening.

Continue to expand the availability of “Real Food” on campus and in the residential restaurants.
Office of Food Service 2003-08 “Real Food” will be available Dunn Hall by fall 2005, Updates will continue.

Objective A-3.3. Construct new facilities for Intramural Sports.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Develop the use of closed circuit television and cooperative agreements with local media outlets, such as radio stations, for publicizing campus events.
Office of Student Affairs, Facilities Planning 2003-08 Completed. Closed circuit monitors are in place throughout the campus. Additional actions for necessary maintenance will continue.

Objective A-3.4. The Counseling Center will enhance and expand its services in the areas of: personal concerns, accomplishment of academic and career goals, drug and alcohol awareness, and services for students with disabilities.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Evaluate the services of the center and use the results to improve the quality of services and programs.
Office of Student Affairs, Counseling Center 2003-08 Evaluations are on-going need to submit to PAIR office for analysis and reporting.

Implement University Human Resources procedures and policies to hire qualified counseling staff
Office of Student Affairs 2003-08 Completed. Developed standards that match requirements needed to hire qualified counseling staff.

Pursue special state funds for the renovation of facilities to meet ADA standards
Office of Student Affairs, Facilities Planning 2003-08 Received Title III funds to start renovations to meet ADA Standards

Acquire the additional staff needed for the Counseling Center
Office of Student Affairs, Counseling Center 2003-08 Secretary II position in process. Counselors Position -No action taken.

Assessment of Strategic Objectives and Action Plans

B. Resource Maintenance and Development

Goal B.1. Southern University will provide a comprehensive human resources program.

Objective B-1.1. Improve retention of highly qualified employees at the rate of 10% by 2008.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Review tuition discount policies at other state institutions and make follow-up recommend-ations for SUBR
Human Resources Budget Office Annually beginning 2004 A review of the tuition discount policies for other state institutions has been completed. The new plan will be submitted to the SUS Board of Supervisors for approval in August 2004.

Utilize internal and external resources to assist in improving employee satisfaction, i.e., corporate partners, consultants, and University initiated activities.
Chancellor and Human Resources Annually beginning 2003 The consulting services of Dennis Brown and Noel Levitz were utilized to provide a total of four workshops pertaining to leadership and employee satisfaction. Dennis Brown gave one University wide presentation. A committee was formed to develop recommendations to increase employee satisfaction as requested by the SU system. The committee met three times and forwarded extensive recommendations to the SUS administration.

Objective B-1.2. Integrate information technology into a comprehensive human resources system.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Fully implement an electronic human resource system
Human Resources, Comptroller and Information Systems Division Annually, beginning 2003 The University is in the process of implementing an updated release of the Human Resources Systems that will provide web-based access to payroll information to Southern University System employees.

Train appropriate personnel to ensure efficient and effective utilization of the system
Human Resources, Comptroller and Information Systems Division Annually, beginning 2003 University employees attending the SCT Summit User Conference in Philadelphia attended sessions related to maximizing usage of HRS at SUBR.

Goal B. 2. Southern University will strive to increase revenues from state appropriations, auxiliary enterprises, grants and contracts, tuition and fees, and other external fund-raising activities.

Objective B-2.1. Increase student enrollment 10% by 2008.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Implement new recruitment plan
Admissions office 2004 The Noel-Levitz recruitment plan was implemented. We are on target to increase the enrollment by 10% for Fall 2008 as indicated in the recruitment plan.

Award scholarships to a selected number of highly qualified out of state students
University Scholarship Committee and Budget Office 2005-08 No action taken.

Make the on-line admissions process more user-friendly
Admissions, Technology Services, and Information
Systems Division
2003 A new website has been designed to improve the Admissions process and will not be implemented until a new Director of ISD is hired in late spring 2004. The University installed two updated releases of the Web-for Student System, which included enhancements to the product admission module. SCT is in the process of making major modifications to the Web-for-Student product that will impact the user-friendless of the product. The first release of these modifications is scheduled for late 2004.

Objective B-2.2. Maintain tuition and fees for students at or near the average for Louisiana public institutions.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Review tuition and fees at other Louisiana institutions and make follow-up recommendations annually
Chancellor and Vice-Chancellor of Finance and Administration Annually, beginning 2003 Completed

Implement tuition increases as authorized by Act 1117 of 2001
Chancellor and Vice-Chancellor of Finance and Administration FY 2003 to FY 2005 Completed

Objective B-2.3. Increase revenues from auxiliary enterprises, fund raising and grants and contracts 10% by 2008.

Action Plan:

Task Responsibility Timeline Status: 2003-2004

Implement Jag Card system.
Auxiliary Services and Vice Chancellor for Finance and Administration 2004 RFPs (Request for Proposal) for a One-Card System were released from the University earlier this year, and vendors have submitted proposals. Committees are currently reviewing the responses.

Adjust applicable student fees to facilitate new construction, operations and maintenance.
Vice Chancellor for Office of Student Affairs and Budget Office 2004-08 Student Fee Proposal was developed approved by the SUS Board.

Review facilities rental fees in Baton Rouge and surrounding areas and make follow up recommendations.
Auxiliary Services 2004-08 A review has been completed of other local University facilities (LSU, ULL, UNO) and other event facilities (Riverside Centroplex, Cajun Dome, etc.) to determine acceptable charges for the rental of various facilities on the campus. A proposal is currently being revised.

Allocate percentage of indirect cost back to affected departments.
Vice Chancellor for Research and Vice Chancellor for Finance and Administration 2004-08 Contingent upon availability of funds.

Create and implement a comprehensive development (fund raising) plan.
Institutional Advancement 2004-08 No action taken.

Goal B-3. Southern University will provide for the orderly development, maintenance, and effective utilization of its physical facilities.

Objective B-3.1. Update the existing facilities plans.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Update existing Master Plan and review annually.	Facilities Planning	2003-08	Completed: The Master Plan has been updated for this reporting period
Maintain current plan for renovations, preventive and deferred maintenance.	Facilities Planning	2003-08	The University maintains a plan for renovations, preventative and deferred maintenance. However, implementation of these plans is based upon available resources.
Provide for the efficient utilization of space allocation to various institutional functions.	Facilities Planning	2003-08	The University develops and provides a space utilization report annually to the Board of Regents. This report is used to maximize space utilization.

Assessment of Strategic Objectives and Action Plans

C. Efficiency, Effectiveness, and Accountability

Goal C-1. Southern University will place strong emphasis on providing and utilizing leading-edge technology and services for instruction, research and administrative functions to enhance the effectiveness of all forms of learning and communications, as well as the effectiveness of management.

Objective C-1.1. Enhance access and utilization of library and information resources including the use of computer technology and online services, and seek cooperative arrangements with other libraries, institutions and agencies.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Evaluate the library collection to determine the strengths and weaknesses of the graduate and undergraduate resources through systematic evaluation in all areas and utilize results for program enhancement.	Library Staff, Graduate School, Academic Departmental Chairs	Annually, beginning 2003	All Departments: The John B. Cade Library has faculty library committee liaisons who make regular evaluations and submit orders on behalf of their departments. In-depth assessments are made by accredited disciplines as a part of their continuing re-accreditation. Biology: Submitted request for books in areas of weakness, such as botany, physiology and anatomy. Chemistry: The department has a faculty member that acts as a liaison between the department and the library. This liaison informs the library of departmental needs for reviews and reference texts in chemistry. The library does its best to comply as much as budget constraints will allow. Computer Science: Has established and updates a list of all new texts published annually. The department keeps a copy of all texts in front office. Mathematics: Meets periodically with library staff personnel to talk about such things as mathematical reviews on the web and collections on the shelves in the library. The chair keeps the faculty informed. Rehabilitation and Disability Studies: The need for books and journals is provided to the Library Representative for the department. Sociology: In 2003 faculty members were asked to identify and recommend library materials (books, journals, videos) with sociological contents. About $5,000 in library acquisitions was submitted to John B. Cade Library. The library has ordered 75% and received 45%. Social Work: CSWE Re-accreditation Site Visitors evaluated library resources-comments were viewed as strength listed in report. The Social Work Learning Resource Center was cited as being unique. The holdings in the architecture branch collection are only marginally adequate. This observation is based upon professional accredited programs, on average, but the condition at Southern University School of Architecture is even more critical because of the establishment of the Community Design Center, and the breadth of knowledge which these activities demand above building design and construction. Graduate School has taken no action to date on this task. During the 2004-05 academic year the Graduate School will develop a plan with all the graduate programs to review library offerings.
Implement a Focused Marketing campaign utilizing the resources of Cade Library survey results.	Library Staff	Annually, beginning 2003	No action taken.

Objective C-1.2. Enhance University IT Strategic Plan.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Reconstitute the IT committee inclusive of broader participation by campus community.	Chancellor	2003	The reconstitution of the IT committee was delayed until a new ISD Director was in place. The new Director took charge in July, 2004. Prior to his appointment,, the previous Director of I SD and the Director of IT developed a draft outline for an IT Master/Strategic Plan jointly. This broad outline will be provided for consideration by the new Director.
Revise and update existing plan.	IT Committee	2003-08	See above
Evaluate the plan and use findings for enhancements.	Chancellor, IT Committee	2003-08	See above

Goal C-2. Southern University will improve the efficiency and effectiveness of its administrative functions.

ObjectiveC-2.1. Review and redesign administrative policies based on best practices.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Establish Policy Committee.	Chancellor	2003
Review and identify best practices based on peer institutions.	Chancellor appointed Committee	2003-05	No action taken. The committee will be created no later than fall, 2004
Revise Policies and Procedures documents.	Chancellor appointed Committee	2005-08	No action taken
Disseminate Policies and Procedures using latest technology.	Chancellor appointed Committee	2005-08	No action taken
Evaluate redesign and use results to enhance operations.	Chancellor, Committee	2005-08	No action taken

Objective C-2.2. Establish effective internal communication between administrative offices and their customers.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Provide the necessary resources to implement existing and future communication technologies.	Chancellor	2003-08	Additional funds (over $125,000) have been allocated as needed to address security issues, which threaten existing communication technologies.
Market available communication technologies.	Technology Network Services	2003-08	A new University-wide email system has been implemented and promoted. Currently, 98 monitors have been strategically located in buildings throughout the campus to improve communication.
Evaluate the effectiveness of communication systems and utilize results for enhancement.	Technology Network Services	2003-08	Security issues have absorbed the resources of TNS (combating “worms” ) and delayed plans for enhancement pending installation of the Banner system and placement of a new ISD Director.

Goal C-3. Southern University will strengthen its image and relationships among University stakeholders.

Objective C-3.1. Develop an effective Marketing Plan promoting the University (current and prospective students, prospective employees, businesses and community at large).

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Survey stakeholders.	PAIR	2003-05	The ACT-Student Opinion Survey, 13 additional student satisfaction surveys, including semester graduate surveys, were implemented and reported. An employer survey was completed and the results will be reported in fall, 2004. PAIR in conjunction with Academic Affairs administered two faculty evaluation web-based surveys and the faculty peer evaluation. PAIR assisted Noel Levitz with the administration of a campus-wide survey targeting all campus leaders including student organizations.
Utilize survey results to develop and implement a targeted Marketing Plan.	Chancellor	2005-08	The Chancellor is in the process of determining whether to hire a person with specific marketing skills and knowledge, or contract with a comparable consultant.
Evaluate the effectiveness of Marketing Plan.	PAIR	Annually, beginning 2003	A review of the outcomes from the existing Marketing Plan has been conducted and goals have been adjusted to reflect the current and projected environment.

Objective C-3.2. Enhance the quality of administrative staff.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Provide continuous professional development activities.	Human Resources, Technology Network Services, Administrative Office and Departments	Annually, beginning 2003	Human Resources provided mandatory supervisory training workshops. Network and Technology Services has designed curricula which is accessible to all employees via the internal website. Faculty and staff have attended professional conferences within the scope of their budgets.
Develop and implement a competitive and equitable salary scale for administrative and unclassified staff.	Finance and Administration, PAIR, Human Resources	2003-04	PAIR has completed and reported eight comprehensive salary studies at the request of the Office of Finance and Administration.
Evaluate the effectiveness of the quality enhancement program and utilize results for improvements.	Finance and Administration, PAIR, Human Resources	2003-08	A Leadership development workshop was conducted by Noel Levitz during fall, 2003, all internal campus stakeholders participated. PAIR coordinated the activity, complied the results of the workshop reflecting participant input, shared the results and continues to follow up. The completion and reporting of the annual 2003-2004 Assessment of the Strategic Plan is the major reporting vehicle for this action item.

Assessment of Strategic Objectives and Action Plans

D. Educational Programs

Goal D-1. Southern University will offer degree programs of high quality.

Objective D-1.1. Establish and implement an effective evaluation system for academic programs.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Establish policy and procedures for review of all University programs.	Academic Program Review Coordinator	Spring 2004	Academic Affairs has implemented a plan to review each academic program at the University every five years. Dr. Janice Crosby in English is the current coordinator of the program. In the College of Sciences, the computer sciences programs have been reviewed. Biology will be reviewed in the coming academic year 2004-2005. Other departments in the college are on schedule to be reviewed at the appointed time within a five-year period. The departments of English and Speech/Theater Arts volunteered to be among the first to be reviewed in 2003-2004. Foreign Languages and History will be reviewed in the next cycle. The remaining departments have specialized professional accreditations. Rehabilitation and Disability Studies: The undergraduate program in Rehabilitation Services and the graduate program in Rehabilitation Counseling are annually reviewed by the respective accreditation agencies. The graduate program also undergoes yearly review by an external Advisory Council. Ongoing. Provided via NROTC “Command Inspection” programs.
Conduct a comprehensive review of 100% of academic programs not subject to accreditation on a five-year rotating cycle.	Academic Program Review Coordinator	Annually, beginning 2004	The Coordinator of Program Review has implemented the policies and procedures necessary for effective program assessment. The departments of Theater and Speech, and the Computer Science Business Option and Masters Program have undergone review.
Conduct a comprehensive evaluation of first year experience.	Committee appointed by Vice Chancellor, Academic Affairs	Spring 2004	The first year experience data has been gathered by the Office of PAIR and Center for Student Success. A committee has not been appointed at this time.
Develop an evaluation plan for the General Education Curriculum.	General Education Committee appointed by Vice Chancellor, Academic Affairs	Spring 2004	No Action

Objective D-1.2. Achieve specialized accreditation for 100% of eligible programs.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Complete accreditation process for Mental Health Counseling, Fine Arts, and Electronic Engineering Technology.	Deans and respective Department Chair	Spring 2004	The mental health counseling self-study was completed and submitted to the accrediting agency fall 2003. Currently waiting on the scheduling of visit by accrediting agency. The accreditation process for Fine Arts has been completed and the university is awaiting post-site-visit action by the Commission on Accreditation of the National Association of Schools of Arts and Design. EET program was visited in Nov. 2003 by TAC of ABET. The accreditation result is due in August-Sept. 2004 (Unofficially, highly likely to get three- to six-year approval).
Initiate and complete an accreditation process for Therapeutic Recreation, Computer Science Business Option, and Theater Arts.	Dean and respective Department Chair	2008	The mental health counseling self-study was completed and submitted to the accrediting agency fall 2003. Currently waiting on the scheduling of visit by accrediting agency. The accreditation process for Fine Arts has been completed and the university is awaiting post-site-visit action by the Commission on Accreditation of the National Association of Schools of Arts and Design. EET program was visited in Nov. 2003 by TAC of ABET. The accreditation result is due in August-Sept. 2004 (Unofficially, highly likely to get three- to six-year approval).
Maintain existing Accreditation for eligible programs.	Dean and respective Department Chair	Annually, according to Accreditation cycle	SUSA continues to maintain its accreditation. The next site visit is scheduled for 2006.

Goal D-2. Southern University will create an environment that encourages student engagement in the learning process.

Objective D-2.1. Provide opportunities for students to participate in “ best practices” in the respective disciplines.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Create an environment that will foster routine use of technology.	Technology and Network Services; Academic Department; Academic Affairs, Deans and Department Chairs	2005	All but two departments in the College of Arts and Humanities offer and require of all their majors discipline-specific technology courses that satisfy the university Computer Literacy requirement. Requested the Chancellor provide five new, state-of-the-art computers; request additional computers from Navy, along with technical support infrastructure. In preparation for the NCATE visit, the Technology Committee in the College of Education is developing a technology plan to address this task. All engineering classrooms are multimedia ready and all engineering students have access to the Internet, e-mails, and universal file system. In Fall Semester 2004, the following features will be available to all engineering students: Cluster Computing – Solve Complex Problems Quickly Laptops – Faculty and Students to Have Access to 50 Laptops with Wireless Capabilities Wireless – Complete Wireless Coverage of Pinchback Engineering Bldg Digital Video – Filmed Lectures and Labs for Later Viewing on LAN, VCR, CD, DVD, or Web The number of on-line courses increased by 50% through the Division of Continuing Education. The teaching material for the Service-Learning program was redesigned for utilization by students on the university blackboard as the basic vehicle for course delivery. ROTC has implemented use of Blackboard and a web based Enhanced Skills Training Program designed to improve basic Math, Reading and Writing Skills The CAFCS is in the process of upgrading its technology human and nonhuman resources and making these resources readily available to faculty, staff and students. SUSA has well equipped computer labs and provides tutorial supports to the students regularly. Biology: Exploring the use of online testing in the general biology courses; a pilot is planned for the summer 2004. Exploring the use of online lab activities. Chemistry: Has received congressional funds in the amount of $149K to set a wireless network consisting of two Smart Classrooms in Lee Hall. The Department of Information Technology is working on the project. Computer Science: Dept has established three new Labs, Network simulation, Sun workstation, Wireless network. Mathematics: In spring 2004 the department established a technology and instructional committee charged with recommending ways in which the department can implement an environment that will foster the routine use of technology by its faculty. Psychology: The department has its own departmental network. Rehabilitation and Disability Studies: Department website is updated on a regular basis. In Fall 2004, the department will start offering the graduate program online (via distance learning). Sociology: Computer lab has been updated with latest technology. Forty percent (40%) percent of the faculty, staff, and students communicate via e-mail. Social Work: Enhanced technology in practice/computer lab; extended course requirements to include technology assisted teaching and learning; offered one elective technology course – SW students are required to use power point for oral classroom presentations. Speech Pathology and Audiology: The Speech Pathology Department is projected to implement the first departmental online course in the Fall of 2004.
Continue Service Learning requirements for all students.	Director, Center for Service Learning	Annually, beginning 2003	Service learning and experiential activities were expanded to include international site placements. In addition to the established Mexico Study Abroad program, Service learning has been expanded to include the countries of Italy and Senegal. SUSA works collaboratively with the Center for Service Learning
Require all programs to demonstrate how experiential learning is included in curriculum.	Vice Chancellor, Academic Affairs	2004	Mathematics and the Natural Sciences: Mathematics and the natural sciences promote experiential learning by way of a combination of traditional laboratories, electronic laboratories, and required research experiences during the academic year, and summer internships. Social Sciences: All of the social science programs (psychology, rehabilitation, social work, sociology, and speech pathology and audiology) have summer research field experiences for all social science majors.
Require all programs to demonstrate how they promote professional development.	Vice Chancellor, Academic Affairs	2004	This is embedded in Army ROTC Advance Course instruction through the Leadership Development Program. Documentation for this program is available upon request. SUSA has Co-Op and Internship Programs. All Departments: In general all departments in the college promote professional development through seminars by outsiders for students and faculty, on-campus symposia, workshop participation by faculty, and the attendance of professional meetings by faculty and students .Mathematics: Starting with the spring of 2004, the department will be conducting periodic professional development workshops in the math lab for all faculty.

Objective D-2.2. Enhance the interactive student advisement/mentoring process.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Conduct two workshops per year for Academic Advisement.	Director,Center for Student Success, and Vice Chancellor, Academic Affairs	2004	The Center for Student Success sponsored An Academic Advisement workshop on May 7, 2004. The second one will be scheduled later in Fall 2004. All University College advisors and those in the other academic colleges will be invited and are expected to participate. Arts and Humanities departments have an advisement session at their faculty meetings once a semester. The Dean meets with all advisors as a group once a year to discuss updates to the advising handbook and check-sheets .College of Sciences:Dean: Academic advisement is always an agenda item the college-wide faculty meeting held by the dean at the beginning of each semester. Biology: Held a departmental meeting with Dr. Hamer of the Retention Center during the Fall 2003 semester.Chemistry: At the beginning of each semester, the department has a combined meeting with faculty and students. Moreover, academic advisement is discussed periodically at faculty meetings. Computer Science: At the start of each semester, the department holds two meetings with all students. Academic advisement is also the focus of discussion at the first faculty meeting of each semester and a topic of discussion at periodic faculty meetings throughout the course of the semester. Mathematics: Academic advisement is a topic of discussion at periodic faculty meetings throughout the course of a semester. Psychology: Each semester the department has a departmental convocation on academic advisement. Rehabilitation and Disability Studies: Student Orientation Meetings are organized in fall and spring. Sociology: Discussions on student advisement are incorporated into regular departmental meetings. Speech Pathology and Audiology: The department has a meeting of all majors at the beginning of each semester where advisors are assigned and important information is distributed.
Develop a process for peer and faculty mentoring.	Director, Center for Student Success, and Vice Chancellor, Academic Affairs	2004	The Center for Student Success has implemented a Peer Advisor program that focuses on new freshman students. Its goal is to have a measurable impact on the retention of freshman students. It embraces a "big brother" or "big sister" approach in an effort to help lessen the stresses and strains of college life. It also serves as a means to help to reduce students’ anxiety and alienation. Peer advisors provide a continuous source of information, support, and referral service for new freshman students. Peer Advisors are recruited generally at the University and through the campus Community Volunteerism program. They are interviewed and go through several hours of training on the goals and process of the program. Advisors are required to contact assigned students several times monthly and document all contacts on provided forms. In addition, they attend individually monthly meetings with the Director to discuss each participant’s concerns and progress. A pilot program was implemented in Spring 2003, focusing on the 189 new freshman students on academic probation at the end of the Fall 2002 semester. Of the 189 students identified, 75 participated in the program, from February to May 2003 Five peer advisors worked with these students. During Fall 2003, the program targeted the 487 new freshman students who made less than 17 on the ACT. Only 114 chose to participate. Eighteen peer advisors were assigned to mentor these students. The University Retention Committee has developed a retention plan (May 2003) and it includes a strategy of developing a faculty mentoring program at the University. Information is currently being gathered and research is being done on faculty mentoring programs to use in establishing a model for our campus. The Committee also plans to re view the current structure of our Nursing School’s program to see if it would be feasible to use university-wide. SUSA is in the process of establishing a process in collaboration with the LSU Mathematics: The departmental handbook is being revised this year (2004) to incorporate a departmental policy on peer and faculty mentoring.
Assess implementation of interactive advisement and mentoring.	Director, Center for Student Success, and Vice Chancellor, Academic Affairs	2005	The University’s Center for Student Success conducts mentoring services An assessment has not been completed at this time

Assessment of Strategic Objectives and Action Plans

Goal D-3. Southern University will maintain a highly competent faculty.

Objective D-3.1. Increase faculty with terminal degrees from 67% in 2002 to 75% in 2008.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Recruit faculty with terminal degrees that are in the early stages of their professional careers.	Faculty, Deans and Department Chairs	Annually, beginning 2003	College of Engineering is recruiting for six faculty positions and will aggressively seek early stage professionals with terminal degrees. There are 4 vacant positions at the Assistant Professor rank; 2 in EE and 2 in CE. The requirements are that candidates must have terminal degrees and be preferably seeking the Assistant Professor rank. This has been and remains a standard objective procedure in the College of Arts and Humanities. The CAFCS is recruiting a new faculty that satisfies these criteria and will continue to do so as appropriate. SUSA has recently recruited 5 new faculty in this category. All Departments: Within the bounds of budget constraints, all departments in the college are seeking to recruit faculty with terminal degrees that are in the early stages of their professional careers. Biology: Interviewed two candidates for faculty position and had discussions with several highly attractive candidates. Computer Science: Added one young Ph.D. faculty member in the Spring of 2004. Mathematics: Sought to recruit a new, young math Ph.D.in fall 2003. Funds were not available at the time. Psychology: During the last two years, the Department of Psychology has obtained two faculty members with terminal degrees that are in the early stages of their professional careers. Rehabilitation and Disability Studies: Hired, in spring 2004, a terminal-degree faculty member who specializes in online instruction and assistive technology. Sociology: Current recruitment plans for fall 2004 are to hire 2 assistant professors with terminal degrees that are in the early stages of their professional careers. Social Work: One faculty member is in early stage of professional career (Roslyn Richardson) and is pursuing Ph.D. Speech Pathology and Audiology: Currently the Department of Speech Pathology and Audiology is advertising for two faculty persons with terminal degrees who are in the early stages of their professional careers.
Review policies for the employment of faculty not holding terminal degrees.	Faculty Committee appointed by Vice Chancellor, Academic Affairs	2004	The newly appointed Vice Chancellor for Academic Affairs will implement this action item with an existing committee or appoint a new one for this purpose.
Require each academic area to demonstrate how they maintain an environment conducive to retaining faculty.	Vice Chancellor of Academic Affairs	2004	Faculty in Continuing Education and Service Learning attended a minimum of two conferences designed to provide new and updated material for instructional purposes. Biology: Held departmental faculty forum in Spring 2004 with Dr. Jacqueline Mims as facilitator. Mathematics: Departmental handbook is being revised in 2004 to include the addressing of maintaining an environment conducive to retaining faculty. Rehabilitation and Disability Studies: The department strongly encourages faculty to attend professional development conferences that provide national certification maintenance hours, make presentations at national and international conferences, apply for federal grant awards, publish in refereed journals, and participate in community-based rehabilitation activities. Additionally, faculty members are encouraged to attend innovative research and grant-writing workshops. Social Work: Dept. has excellent history of retaining faculty; at least 50% have been faculty for 20+ years; provide faculty with resources to grow and develop often through grant resources; excellent physical work areas; strong peer support; peer mentoring; chair encourages and supports faculty development.

Objective D-3.2. Maintain a faculty of sufficient size that would eliminate the need for teaching overloads.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Require areas to evaluate faculty needs.	Vice Chancellor of Academic Affairs, Deans, Chair, Faculty	2004	The College of Education will update and implement a faculty development plan that addresses areas consistent with tenure and promotion. All Departments in Sciences Each chair evaluates faculty needs annually and reports these needs in the departmental annual reports.
Require areas to develop a faculty recruitment plan.	Vice Chancellor of Academic Affairs, Deans, Chair, Faculty	2005	Each department in the College of Engineering is developing a Faculty Recruitment plan (Approximately 40% Completed). The College of Education has no progress to reprt at this time. Plans are to formulate a faculty recruitment plan consistent with accreditation expectations and personnel replenishment. All Departments in Sciences: The overall recruitment plan for each department is to maintain contact with alumni and key personnel in the respective fields at HBCUs and selected major universities that are strong in the respective areas. Making contacts at professional meetings enhances the plan.

Objective D-3.3. Establish and implement an effective faculty development program.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Develop and implement a faculty development plan that includes teaching, research, and service.	Faculty Development Coordinator and Board	Annually, beginning 2003	No action taken
Develop and implement an intensive faculty orientation program.	Academic Affairs and Deans	Annually, beginning 2003	The College of Engineering Faculty Orientation Plan is under development (Approximately 40% Completed). The College of Education Faculty mentors have been assigned in each department to provide orientation to new faculty. The Center for Service Learning conducts an in-house orientation session at the beginning of the academic year for new and returning faculty.The ARTOC department conducts Cadre training twice a year.
Evaluate Tenure and Promotion criteria and process.	Faculty Committee appointed by Academic Affairs	2004	No action taken
Research post-tenure review practices in higher education.	Faculty Committee appointed by Academic Affairs	2005	No action taken

Objective D-3.4. Update and publish the faculty handbook.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Appoint a committee to update faculty handbook.	Academic Affairs	2004	The faculty handbook committee has completed an 80% revision of the handbook.

Assessment of Strategic Objectives and Action Plans

E. Research and Public Service

Goal E-1. Southern University at Baton Rouge will continue to improve and enhance faculty and student scholarship, research, and other creative pursuits.

Objective E-1.1. Build an effective infrastructure that will increase faculty and student scholarship, research, and creative pursuits toward achieving Carnegie Doctoral Level II – Research Intensive Status: 2003-2004.

Action Plan: Significantly increase the number of endowed chairs and professorships over the next five years.

Task	Responsibility	Timeline	Status: 2003-2004
Raise funds via the Southern University System Foundation	Office of the Chancellor Office of Academic Affairs	2003-08	The Graduate School has increased funding available for support of student research. Funds have been made available to support student travel to professional conferences to present research papers. Title III HBCU funds have been secured and budgeted for research equipment purchases, renovation of research laboratories, and research grants for graduate students. The College of Education has formed departmental curriculum committees which will be charged with infusing research experiences into the teacher preparation curriculum. Biology: Established maintenance agreements on transmission electron microscope and all compound microscopes in labs in James Hall. Chemistry: Faculty members have a policy of writing service contracts into their grants. Mathematics: A staff member will coordinate maintenance of equipment and facilities. Computer Science and Physics: These two departments have faculty who can solve a majority of their equipment problems. Rehabilitation and Disability Studies: Acquisition of equipment and maintenance are done as needed and determined by the availability of grant funds. Restricted SU funds cannot be used for this purpose. Sociology: The department has a graduate assistant to maintain its computers. Social Work: University allocated a small amount of funds for maintenance of equipment as part of recommendation by CSWE reaccreditation site visitors team.

Action Plan: Develop a policy for redistribution of a portion of the generated indirect costs (IDC) to faculty, the academic units generating such costs, and to the Office of Research.

Task	Responsibility	Timeline	Status: 2003-2004
Offer a distribution policy that complements the demands of other generated revenues in the general funds.	Office of the Chancellor, Finance and Administration, Office of Research and Strategic Initiatives	2003-04	Efforts are ongoing to develop a plan that is acceptable by all three offices responsible for this action item.
Develop a policy, procedure, and management plan for the distribution of indirect costs.	Finance and Administration, Office of Research and Strategic Initiatives	2003-04	A new plan has been discussed but not completed.

Action Plan: Seek to enhance and expand policies and resources “ throughout the campus” to promote and foster productive research and development, creative activities, and other scholarly activities by faculty and students.

Task	Responsibility	Timeline	Status: 2003-2004
Develop Safety and Security Policies.	Office of Research and Strategic Initiatives, Facilities Operations and Facilities Planning	2003-04	A meeting was conducted with representatives from 8/11 Centers and Institutes to address this issue and provide policy suggestions.
Make provisions for maintenance of equipment and facilities.	Deans, Chairs, Faculty Researchers, Office of Research and Strategic Initiatives, Office of Academic Affairs	2003-04	Each engineering program has developed a Maintenance Plan to maintain and upgrade laboratory, computing, and research equipment and facilities. Equipment in Continuing Education is checked for maintenance on a yearly basis. Where warranted, obsolete equipment was sent to surplus. Biology: Established maintenance agreements on transmission electron microscope and all compound microscopes in labs in James Hall. Chemistry: Faculty members have a policy of writing service contracts into their grants. Mathematics: A staff member will coordinate maintenance of equipment and facilities. Computer Science and Physics: These two departments have faculty who can solve a majority of their equipment problems. Rehabilitation and Disability Studies: Acquisition of equipment and maintenance are done as needed and determined by the availability of grant funds. Restricted SU funds cannot be used for this purpose. Sociology: The department has a graduate assistant to maintain its computers. Social Work: University allocated a small amount of funds for maintenance of equipment as part of recommendation by CSWE reaccredidation site visitors’ team.
Continually study and reassess the staffing needs and resources of the Office of Research and Strategic Initiatives and provide needed input to the Chancellor and Senior Leadership.	Vice Chancellor for Research and Strategic Initiatives	2003-08	The ORSI has communicated actions to the Chancellor and Leadership Group to hire a Technology Transfer/contract Agent. Conducted a search, interviewed three of the 10 applicants, and plan to make an offer by 04/15/04. ORSI is currently advertising for a part-time statistician.

Action Plan: Increase the number of students in undergraduate, graduate, and doctoral research.

Task	Responsibility	Timeline	Status: 2003-2004
Ensure all undergraduate students have research experiences.	Office of Academic Affairs, Deans, Chairs, and Faculty Office of Research and Strategic Initiatives	2003-04	Formulating a plan to be submitted to the VC/AA/Chancellor /et.al. to add research experiences to transcripts of undergraduates. The ORSI/OSP vigorously circulate internal and external undergraduate research opportunities to various units of the SUBR campus. The NSF sponsored HBCU-UP’s sponsored on campus research experiences for 578 SUBR undergraduate students over the past 5 years. The HBCU-UP LS-AMP, and Timbuktu programs assist in placing undergraduates in external REU programs. The Chancellor has agreed to financially support an expanded on-campus undergraduate research symposium begun by the Departments of Psychology and Social Work. Faculty mentors of undergraduates in research are recognized for merit raises and STEM faculty are given preference to the HBCU-UP program’s funds for equipment.. All engineering faculty are encouraged to engage students in their funded research. Biology: Encourage undergraduates to participate in SREU programs and/or take BIOL 436/437, Biological Research. Chemistry: All undergraduate chemistry majors are required to take a minimum of two semesters of hand-on research. Computer Science: All research proposals must include undergraduate students. Mathematics: Math majors have been given summer research applications for 2004 summer internships and encouraged to apply to both on-campus and off- campus summer programs. Psychology: Courses such as Psychological Research 312, Experimental Psychology 412, and Special Problems 490-494 ensure that all undergraduate psychology majors have research experiences. Rehabilitation and Disability Studies: Undergraduate students are encouraged to attend conferences (held locally) to facilitate interaction with professionals and researchers. Selected students engage in the conduct of research and presentation at national conferences focusing on culturally diverse issues. Students also participate in the summer research programs at various Big Ten institutions. Sociology: All graduates of the B.S. and M.A. programs are required to enroll in SOCL 450 and SOCL 550. The format and contents of these courses are designed to give students research experiences. Social Work: Two courses (4) hours are required for social work majors’; each senior student engages in research activities as a part of SOCW 410 (evaluation of one’s own practice is a part of reaccreditaton requirements); submit papers for presentation at state NASW Annual Conference; encouraged and supported student applications for summer research internships, i.e. McNair Program.
Provide funds to support undergraduate research experiences (REU).	Office of Academic Affairs, Deans, Chairs, and Faculty	2003-08	The College of Engineering supports the SMART program, which provides supports for summer research involvement for undergraduate students. The College of Education is a participant in the NSF LIGO scientific proposal that allocates funds to support undergraduate research experiences. All departments in the College of Sciences provide funds for undergraduate research through grants and departmental funds provided by the University. Psychology: Currently a main provider of support for summer research experiences for undergraduate psychology majors is NIDA (National Institute on Drug Abuse).

Assessment of Strategic Objectives and Action Plans

Action Plan: Establish an interactive internet communication for the dissemination of information related to research funding policies and regulations.

Task	Responsibility	Timeline	Status: 2003-2004
Make provisions to ensure effective electronic communication, inclusive of infrastructure enhancement.	Technology Network Services. Office of Research and Strategic Initiatives .	2003-08	The ORSI/OSP are transforming the non-interactive web site to an interactive web site. The two offices now maintain an internal- interactive database of research related data. The various units of the Office of the Comptroller (i.e., research expenditures, purchasing, etc.) are not interactive at this time. The ORSI/OSP have wireless telephone and computer capability; teleconferencing; standard computer hardware, software, and technology; a full-time technology telecommunication specialist; and automation of budgetary management, statistical analysis, reports, video-presentations, electronic proposal submissions, and web-based entries.

Action Plan: Vigorously develop a research culture congruent with our ambitions of becoming a Research Intensive – Doctoral Level II institution.

Task	Responsibility	Timeline	Status: 2003-2004
Develop a policy ensuring continuous access to campus and facilities to support research activities.	Office of the Chancellor, Office of Research and Strategic Initiatives, Graduate School, ,Facilities Operations,	2003-04	No action taken
Develop a task force to significantly explore and implement the ways and means that will ensure that Research Intensive Status: 2003-2004 is obtained.	Office of Academic Affairs, Office of Research and Strategic Initiatives, Graduate School	2003-04	No action taken

Objective E-1.2. Increase the number of scholarly publications (books, articles, reviews), artistic creations (music, fine arts, and theatre), and scholarly presentations annually for the next five years.

Action Plan: Establish policy for adjusting the faculty teaching load to create more opportunities for research, scholarship, and creative activities.

Task	Responsibility	Timeline	Status: 2003-2004
Assign credits (i.e. hours) to faculty who provide supervision to graduate thesis, dissertations, and regular research experiences for undergraduates.	Office of Research and Strategic Initiatives, Office of Academic Affairs, Deans, Chairs	2003-08	A policy exists that addresses credit hours (reduction in teaching load) at the University for graduate faculty, but not for mentoring undergraduates in research. All full-time faculty and staff can receive, through sponsored programs, reduced teaching hours or release time, summer employment, and extra compensation if certain criteria are met. To date there are no new or extended measures. Faculty Load assignments are based on teaching and services. Faculty members involved in supervision of graduate and undergraduate research activities are credited load hours based on the level of their involvements and number of students. Currently thesis supervisors in the College of Sciences are given a reduction in teaching load. However, the teaching-load reduction needs to be standardized across departments in the college.

Action Plan: Recognize best practices by units, faculty, and others.

Task	Responsibility	Timeline	Status: 2003-2004
Establish rewards and incentives for recognizing and publicizing units, faculty, and others.	Office of Research and Strategic Initiatives, Office of Academic Affairs	2003-08	Recognition and awards are available through the Chancellor’s Annual Faculty and Staff Recognition Program. Recognition is also given through publication in the “SUBR Insider”, the OSP’s Annual News brief, and handouts at the Annual Fall Convocation. Will begin the publication of a biannual ORSI publication of outstanding research contributions by faculty and staff. The College of Education established a competitive faculty scholars program made possible through a teacher preparation redesign grant; established the E- Journal to encourage faculty publications.

Action Plan: Increase the number of research faculty and staff by 5% over the next five years.

Task	Responsibility	Timeline	Status: 2003-2004
Institute new and more effective methods for disseminating RFPs to faculty and staff.	Office of Research and Strategic Initiatives	2003-08	RFPs are now disseminated via e-mail, campus mail, strategic posting, and telephone. Soon an interactive web-site will be utilized to post RFPs, various OSP forms, guidelines, policies, etc.
Institute more avenues and incentives for faculty and staff to improve the caliber of proposal writing.	Office of Research and Strategic Initiatives	2003-08	Avenues: The OSP sponsors two major workshops per year and one “Brown Bag Workshop” per semester; provides proposal writing videos, and distributes proposal writing hand-out materials; and provides the service of a part-time person who reviews proposals prior to submission to the OSP and will give one-on-one assistance. Incentives: “the Chancellor’s Faculty Start-Up Grants”, the HBCU-UP Faculty Start-UP Grants”, the Chancellor’s Annual Faculty and Staff Recognition Program, research requirement for tenure/promotion, availability of BoR’s travel money to make research presentations at meetings and conferences, and the possible acquisition of equipment, supplies, travel funds, release time, summer employment, and extra compensation through sponsored programs. Results of workshops and submissions Number of proposals submitted: 162 171 % change: + 5.26 (10% increase- goal over 5 years) Improve the caliber of proposals-number awarded and dollar amount Number of awarded proposals: 104 93 % change: -10.58 (10% goal-over 5 years) Dollar amount of awards: $14,713,725 $39,894,958 % change: +171.11 (over the 10% goal over five years) Number of research faculty and staff and % increase: 2001-02 106 2002-03 190 % change: +79.24 (over the 5% goal over five years) Number of Institutional Projects Uncertain Uncertain Number of faculty receiving release time and dollar amount: 2001-02 48 ($493,865) 2002-03 43 ($693,515) Number of faculty receiving extra compensation (not including summer employment) and dollar amount: 2001-02 44 ($213,254) 2002-03 50 ($253,002) Number of scholarly works by faculty and students: Referred Publications 2001-02 132 2002-03 177 Non-referred Publications: 2001-02 119 2002-03 139 Books and Chapters 122 103 Published Abstracts: 2001-02 119 2002-03 142 Faculty Professional Presentations: 2001-02 133 2002-03 247
Explore ways to generate more matching funds to support proposals.	Office of Research and Strategic Initiatives	2003-08	The NSF is deleting this requirement for most of its RFPs, the BoR offers matching funds, the University offers limited matching funds, and the ORSI is seeking other means to generate matching funds (i.e. indirect cost redistribution).

Objective E-1.3: Increase the number of individual project proposals by 10%, the number of institutional project proposals by 5%, and the number and dollar amount of sponsored project awards by 10% over the next five years. The Southern University 2001-2002 data would serve as a baseline for this assessment.

Action Plans: Encourage faculty members to submit proposals.

Task	Responsibility	Timeline	Status: 2003-2004
Include submission of proposals as an instrument for faculty evaluation.	Academic Affairs	2003-05	No action taken
Continue to remove barriers to proposal submission, funding of submitted proposals, and the execution of funded proposals.	Office of Research and Strategic Initiatives, Office of Academic Affairs	2003-08	Eradicating Barriers: Institution of a University Wide Research Convocation (2002), publication and dissemination (2003) of a booklet, “Know Those Who Serve You” (gives the structure of the ORSI, job description of each person in the OSP and ORSI, educational qualification of each person, and a listing of the “Most Frequently Asked Research Related Questions”, to which the OSP/ORSI will provide answers. Recently promoted Mrs. Carmela Hawkins to the position of Grants Administrator with the major responsibility of monitoring awards from their beginning to closeout (This includes working closely with the Office of the Comptroller, which handles the fiscal or money management aspect of awards.
University administrators or an appointed committee will encourage the most appropriately specialized faculty to apply for particular research grants.	Office of Research and Strategic Initiatives, Office of Academic Affairs	2003-08	Now operative: University teams are responsible for the funding of the HUD, LIGO, IGERT, Coastal Zoning, and other large sponsored awards. The Chancellor supports a part-time reviewer of proposals prior to submission—an effort to increase the number of funded proposals.

Objective E-1.4: Establish university-wide policy and procedures for the professional research staff (post-doctorates, research associates, etc.)

Action Plans: Research existing information, write a policy and procedures document, and obtain university approval for implementation.

Task	Responsibility	Timeline	Status: 2003-2004
Research hiring practices, salary scales, benefits, responsibilities, accountability, etc. of professional staff at institutions similar to SUBR.	Office of Research and Strategic Initiatives, Office of Academic Affairs	2003-04	The ORSI is in the process of completing an internet search of existing information, and is in the beginning stage of assessing this information.
Develop SUBR policy and procedures to be Approved for inclusion in a special section of the SUBR Faculty Handbook	Office of Research and Strategic Initiatives, Office of Academic Affairs, Office of Finance and Administration	2003-04	No action taken

Goal E-2: Southern University at Baton Rouge will develop an environment conducive to the development of intellectual property, technology transfer, and economic development.

Objective E-2.1. Build an infrastructure that stimulates the development of intellectual property.

Action Plan:

Task	Responsibility	Timeline	Status: 2003-2004
Revise, develop, and implement curricula and management of research to promote economic development.	Office of the Chancellor, Southern University Board of Supervisors, Office of Research and Strategic Initiatives, Academic Affairs,	2003-04	No action taken
Obtain the appropriate approval of an intellectual property (IP) policy and procedures document.	Office of Research and Strategic Initiatives, Southern University Board of Supervisors	2003-04	In process (See previous statements). Should be in place within this year, 2004.
Execute the following activities: Implement the Intellectual (IP) Policy, Appoint IP officer, Appoint IP committee, Educate faculty and staff, and Identify innovative results with potential if being IP, Assist in patent and copyright acquisitions and money distribution	Office of the Chancellor, Office of Research and Strategic Initiatives (Technology Transfer Unit), Office of Finance and Administration	2003-04	The ORSI has: Generated an IP Document that was reviewed and approved by the State’s appointed IP consultant to review the progress of economic development by the State’s colleges and universities, appointed an IP chair, appointed an IP Committee, and is in the process of hiring an IP officer (Technology Transfer Officer). The Technology Transfer Officer, along with the IP Committee will educate faculty and staff, identify innovative results with IP potential, and coordinate patent and copyright acquisitions and money distribution. In addition, the ORSI has met with an LSUBR Technology Transfer Officer to possibly formulate a deal that could provide financial assistance in the technology transfer process.
Assist with patent and copyright acquisition and related money distribution.	Office of the Chancellor, Office of Finance and Administration,	2003-04	No action taken

Objective E-2.2: Facilitate the transfer of technology stemming from research conducted at Southern University to the private sector, thereby supporting the Louisiana Vision 2020 Strategic Plan and its appropriate benchmarks for economic development in the state of Louisiana.

Action Plan: Establish technology transfer officer.

Task	Responsibility	Timeline	Status: 2003-2004
Establish a technology transfer officer unit within the Office of Sponsored Programs that will implement and execute all technology related policy and procedural activities at SUBR, with the exception of monetary management and transactions.	Office of the Chancellor, Office of Research and Strategic Initiatives	2003-05	In process, should be in place within this year, 2004.

Action Plan: Establish a separate SUBR management system within the Office of Finance and Administration that handles the equitable distribution of license fees and royalties to the university, college, department, and inventor/creator.

Task	Responsibility	Timeline	Status: 2003-2004
a. Hire a technology transfer officer, market intellectual property, and assign a license value	Office of the Chancellor, Office of Research and Strategic Initiatives, Office of Finance and Administration	2003-05	A proposed policy for intellectual property has been submitted to the SUS for review. In addition, a technology transfer person has been hired.

Action Plan: To continuously train our students in the necessary skills to contribute to the long-term economic development of the State and to compete effectively in our increasingly technology-driven world.

Task	Responsibility	Timeline	Status: 2003-2004
Provide all students with access to technology-based classroom instruction, appropriate laboratory classes, supervised research and/or creative activities that help them process and use changing technological skills.	Office of Academic Affairs, Office of Research and Strategic Initiatives	2003-08	Assessment of student access is in progress.
Institute a common campus-wide method for tracking SUBR graduates to assess successes in their post undergraduate training, workforce choice, and contributions to the facilitation of new knowledge.	Office of Planning, Assessment and Institutional Research (PAIR), Information Networking Services	2003-05	PAIR is in the process of utilizing the services of the National Student Clearinghouse which were recently acquired for University–wide application. In addition, PAIR will work with the BoR and the Department of Economic Development (LIPDS-Louisiana Interagency Performance Data System) to acquire graduate employment data. This activity is completely new and the information regarding its existence was first shared with SUBR April 2004. The Office of PAIR has routinely tracked and reported data pertaining to SUBR graduates who continue their education at Louisiana public institutions (the raw data is available from the BoR). The new National Student Clearinghouse services will provide data for the graduates who enroll in other institutions, these data are not gathered by the BoR.

Goal E-3. Public Service - Southern University at Baton Rouge will continue to provide a leadership role in public service activities in business, civic, cultural, and other communities.

Objective E-3.1. Build an effective infrastructure to support public service activities.

Action Plan: Establish a clearinghouse to document, disseminate, and communicate information on public service.

Task	Responsibility	Timeline	Status: 2003-2004
a. Establish a public service unit within a specific office, for example, the Institutional Development office with the responsibility of serving as a collective clearing house for public service within all units campus-wide	Office of the Chancellor	2003-05	Planning is underway to determine the best approach for the implementation of this action item.

Objective E-3.2. Expand public service activities by increasing the number of formal and informal partnerships by 5% over the next five years. Baseline data from 20001-02 will be used.

Action Plan: Establish an industry/public sector advisory council for the Office of Research and for other units, when applicable.

Task	Responsibility	Timeline	Status: 2003-2004
a. Identify the research related needs of stakeholders in the business, civic, cultural, and other communities, and the most appropriate manner of meeting these needs.	Office of Research and Strategic Initiatives	2003-08	No action taken

Goal A-1. Southern University will develop and implement programs to achieve optimum enrollment numbers and diverse student demographics reflective of the changing role of the institution.		*Percent of Related Action Plans Completed 2003-2004*
Objective A1.1 . Increase the enrollment of “Other” race undergraduate students and graduate students a minimum of 2% and 5% respectively.
		20%
Objective A-1.2. Develop scholarship policies and programs that are designed to enhance student body quality and diversity.
		66%
Objective A-1.3. Work closely with two-year institutions to design and establish programs to attract students transferring from these institutions to Southern University.
		0%

Objective A-2.2. Increase graduation rate by 5% through the provision of a comprehensive array of programs and services.
		0%

Goal A-3. Southern University is committed to maintaining and enhancing student services to meet the needs required for the full development of the student.

Objective A-3.1. Provide residence halls that offer a clean and safe living and learning environment with appropriate services and facilities to support student academic and personal development
		33%
Objective A-3.2. Continue to increase the flexibility of menus and dietary options consistent with the most current trends, including cafeteria services upon availability.
		10%

Objective A-3.4. The Counseling Center will enhance and expand its services in the areas of: personal concerns, accomplishment of academic and career goals, drug and alcohol awareness, and services for students with disabilities.
		50%

Objective C- 2.1. Review and redesign administrative policies based on best practices.		0%
Objective C- 2.2. Establish effective internal communication between administrative offices and their customers.		50%

Goal C-3. Southern University will strengthen its image and relationships among University stakeholders

Objective C- 3.1. Develop an effective Marketing Plan promoting the University (current and prospective students, prospective employees, businesses and community at large).		33%

Objective C-3.2. Enhance the quality of administrative staff.
		20%